Comments on: CIB Egypt Your Customer Service Sucks http://www.chocolatemintsinajar.com/blog/2009/11/cib-egypt-your-customer-service-sucks/ A smooth minty cream wrapped in rich bittersweet chocolate Mon, 06 Feb 2012 10:14:40 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Maggie http://www.chocolatemintsinajar.com/blog/2009/11/cib-egypt-your-customer-service-sucks/comment-page-1/#comment-13442 Maggie Tue, 01 Feb 2011 07:08:07 +0000 http://www.chocolatemintsinajar.com/blog/?p=1483#comment-13442 I have had a long term really bad problem with the digital signature and certficate they issued-which did not work and for which they charged me 200 LE. I am still waiting for my refund Last year in Egypt I tried to get a new one and they messed around so much I had to leave without it. After complaining and complaining and going around and around in circles I want to close my accounts and make a complaint to the CEO if I can find a contact address for him. Now of course there is a revolution and I can't even go online to check my account. What a complete joke of a bank. It has cost me a lot of money just to compensate for THEIR stupidity and inefficiency. I agree CIB customer service sucks!!!!! I have had a long term really bad problem with the digital signature and certficate they issued-which did not work and for which they charged me 200 LE. I am still waiting for my refund Last year in Egypt I tried to get a new one and they messed around so much I had to leave without it. After complaining and complaining and going around and around in circles I want to close my accounts and make a complaint to the CEO if I can find a contact address for him. Now of course there is a revolution and I can’t even go online to check my account. What a complete joke of a bank. It has cost me a lot of money just to compensate for THEIR stupidity and inefficiency. I agree CIB customer service sucks!!!!!

]]> By: sami http://www.chocolatemintsinajar.com/blog/2009/11/cib-egypt-your-customer-service-sucks/comment-page-1/#comment-12331 sami Sat, 07 Aug 2010 17:52:15 +0000 http://www.chocolatemintsinajar.com/blog/?p=1483#comment-12331 CIB is the worst banking experience I've ever had. They'll block your account when you are trying to use it overseas, and there will be NO WAY for you to unblock it, even if you call customer service and ask them to unblock it. This has happened to me personally twice. So I closed my account. If I can't depend on taking money out of my account when I need it, why should I stick around? Jessy had it right, CIB SUCKS BIG TIME. CIB is the worst banking experience I’ve ever had. They’ll block your account when you are trying to use it overseas, and there will be NO WAY for you to unblock it, even if you call customer service and ask them to unblock it. This has happened to me personally twice. So I closed my account. If I can’t depend on taking money out of my account when I need it, why should I stick around? Jessy had it right, CIB SUCKS BIG TIME.

]]> By: jessyz http://www.chocolatemintsinajar.com/blog/2009/11/cib-egypt-your-customer-service-sucks/comment-page-1/#comment-11754 jessyz Mon, 03 May 2010 12:57:19 +0000 http://www.chocolatemintsinajar.com/blog/?p=1483#comment-11754 Have you called them and complained? Have you called them and complained?

]]> By: mora http://www.chocolatemintsinajar.com/blog/2009/11/cib-egypt-your-customer-service-sucks/comment-page-1/#comment-11692 mora Thu, 22 Apr 2010 12:35:33 +0000 http://www.chocolatemintsinajar.com/blog/?p=1483#comment-11692 mora 21 april 2010 my pincode of cib not arrived yet for 4 months it still at post till now mora 21 april 2010 my pincode of cib not arrived yet for 4 months it still at post till now

]]> By: jessyz http://www.chocolatemintsinajar.com/blog/2009/11/cib-egypt-your-customer-service-sucks/comment-page-1/#comment-11326 jessyz Sun, 14 Feb 2010 12:41:43 +0000 http://www.chocolatemintsinajar.com/blog/?p=1483#comment-11326 I will definitely escalate once I am back on Egyptian soil because I believe that unless every customer demands high quality service we will be stuck with bad quality service. I will definitely escalate once I am back on Egyptian soil because I believe that unless every customer demands high quality service we will be stuck with bad quality service.

]]> By: Mooom http://www.chocolatemintsinajar.com/blog/2009/11/cib-egypt-your-customer-service-sucks/comment-page-1/#comment-11295 Mooom Wed, 10 Feb 2010 18:11:17 +0000 http://www.chocolatemintsinajar.com/blog/?p=1483#comment-11295 Dear Jessyz i have been reading all comments you wrote, but let me start by saying one thing , this was such an experience that no body wishes to go through it,but CIB lately is getting better and better and it seems that you are non active client there for quite a long time, im a CIB client since i begin to save money , but i want to make some points clear that you might use to solve your problem , They have a complete team called Customer Care Unit, they main task is to satisfy customers you can raise a complain and i did receive before an apology call from them explains for me why my credit card didn't work , ( the reason was cause i used up all the limit :) ) im a client with more than 4 banks in Egypt but as an overall self evaluation and progress i have been monitoring . CIB still the 1st private bank in Egypt with Market Share and overall performance , back to your point .. raise and escalate your complain and im sure u will find an answer Dear Jessyz

i have been reading all comments you wrote, but let me start by saying one thing , this was such an experience that no body wishes to go through it,but CIB lately is getting better and better and it seems that you are non active client there for quite a long time, im a CIB client since i begin to save money , but i want to make some points clear that you might use to solve your problem ,

They have a complete team called Customer Care Unit, they main task is to satisfy customers you can raise a complain and i did receive before an apology call from them explains for me why my credit card didn’t work , ( the reason was cause i used up all the limit :) )

im a client with more than 4 banks in Egypt but as an overall self evaluation and progress i have been monitoring . CIB still the 1st private bank in Egypt with Market Share and overall performance ,

back to your point .. raise and escalate your complain and im sure u will find an answer

]]> By: citizenofhumanity http://www.chocolatemintsinajar.com/blog/2009/11/cib-egypt-your-customer-service-sucks/comment-page-1/#comment-11293 citizenofhumanity Wed, 10 Feb 2010 13:58:43 +0000 http://www.chocolatemintsinajar.com/blog/?p=1483#comment-11293 Well, Jessyz..that is a horrible experience..i have been a cib customer for 10 years, and things has always been great! sometimes systems fail, but people always cared!! They are still the most reliable bank around here, and they have changed lately alot of stuff..they even added a sort of greeter in every branch to meet customers and direct them , they even perform transactions for customers to save the customers waiting time! When i'm late, i always go to the branch head, and she always helps me herself and i'm not a wealthy customer or anything! I think they are getting better with time, they told me they are undergoing systems upgrade...i will stick around and see!! i have faced some issues with them, but still i think they are the best around! Well, Jessyz..that is a horrible experience..i have been a cib customer for 10 years, and things has always been great! sometimes systems fail, but people always cared!!
They are still the most reliable bank around here, and they have changed lately alot of stuff..they even added a sort of greeter in every branch to meet customers and direct them , they even perform transactions for customers to save the customers waiting time!
When i’m late, i always go to the branch head, and she always helps me herself and i’m not a wealthy customer or anything!
I think they are getting better with time, they told me they are undergoing systems upgrade…i will stick around and see!! i have faced some issues with them, but still i think they are the best around!

]]> By: jessyz http://www.chocolatemintsinajar.com/blog/2009/11/cib-egypt-your-customer-service-sucks/comment-page-1/#comment-10595 jessyz Sat, 21 Nov 2009 07:50:57 +0000 http://www.chocolatemintsinajar.com/blog/?p=1483#comment-10595 They just did it, so, apparently they can. Thank you :D They just did it, so, apparently they can.

Thank you :D

]]> By: gjoez http://www.chocolatemintsinajar.com/blog/2009/11/cib-egypt-your-customer-service-sucks/comment-page-1/#comment-10588 gjoez Thu, 19 Nov 2009 10:08:00 +0000 http://www.chocolatemintsinajar.com/blog/?p=1483#comment-10588 Strange story begad! How could people deactivate an account aslan just because it is unused. La2 msh fahmaha 7'ales el 7ekaya deh. Ma3lesh ya Jessyz, Rabbena ye7'lefek 7'eeer. You have every right to feel betrayed. Oh! and happy birthday :) Strange story begad! How could people deactivate an account aslan just because it is unused. La2 msh fahmaha 7′ales el 7ekaya deh. Ma3lesh ya Jessyz, Rabbena ye7′lefek 7′eeer. You have every right to feel betrayed.

Oh! and happy birthday :)

]]> By: jessyz http://www.chocolatemintsinajar.com/blog/2009/11/cib-egypt-your-customer-service-sucks/comment-page-1/#comment-10543 jessyz Tue, 17 Nov 2009 14:17:51 +0000 http://www.chocolatemintsinajar.com/blog/?p=1483#comment-10543 Apparently not trained or not motivated enough. Apparently not trained or not motivated enough.

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